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v.20250824

Minarch - Warranty Policy for Sofa

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This Warranty Does Not Cover:

  • – Customers pay delivery costs for replacement components
  • – Non-conformities in products bought for non-residential use, i.e. in environments other than the product’s normal residential setting
  • – Faults or defects due to accidental damage
  • – Natural markings or creases caused by damage to the leather or by variations in the grain and colour due to the leather’s natural properties (characteristics that simply reflect the use of genuine leather)
  • – Cracking or peeling of the leather or PU
  • – Damage caused by burns, cuts, pets, or other forms of improper use
  • – Damage caused by the user’s negligence or by unsuitable cleaning or treatment of the upholstery
  • – Damage to the leather, PU, or fabrics caused by the application of inappropriate chemicals, detergents or softeners or treatments not authorised by MINARCH SDN BHD.
  • – Damage caused by corrosive materials, such as acids, solvents, dyes, inks, paints, or human or animal body fluids
  • – Damage from direct exposure to sunlight and/or heat sources, and similar conditions, with resulting discolouration
  • – Product damage due to abuse, improper use, or force majeure
  • – Items sold as samples, as used goods, or “as is”

  • – Failure to show original invoice

Damage due to repairs made by technicians not authorised by MINARCH SDN BHD.

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Minarch - Warranty Policy for Natural Marble

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1. Manufacturer Defect Coverage:

1.1Our warranty coverage for manufacturer defects extends until the end of the date of delivery. Please inspect your tables upon receipt and notify us promptly of any issues.

  • 1.1.1 Structural Integrity: We guarantee the structural integrity of the marble table against defects in materials and workmanship. This includes any cracks, fractures, or breakages that occur under normal use and handling.
  • 1.1.2 Surface Finish: Our warranty covers the surface finish of the marble table, ensuring it remains smooth and free from defects such as scratches, stains, or discolouration.
  • 1.1.3 Edges and Corners: We ensure that the edges and corners of the marble table are properly finished and free from chips or damage.

2. Exclusions:

2.1While our warranty provides comprehensive coverage for our natural marble dining tables, there are certain exclusions:

  • 2.1.1 Wear and Tear: Once the wood box containing the table is opened, any subsequent damages, including scratches, dents, or cracks, will be considered normal wear and tear after successful delivery and will not be covered under the warranty.
  • 2.1.2 Natural Variations: Please note that natural marble is inherently variable in color, veining, and texture. Minor variations in these aspects are to be expected and are not considered defects.
  • 2.2.3 Improper Use: Damages resulting from improper use, misuse, neglect, or accidents are not covered under the warranty. This includes but is not limited to using abrasive cleaners, placing excessive weight on the table, or subjecting it to extreme temperatures.

3. Proper Measurement Reminder:

3.1Please ensure to provide accurate measurements of your elevator or any access points to your residence before placing your order. We are not liable for refunds or returns if the product cannot be delivered due to inadequate space or accessibility.

4. Care and Maintenance:

4.1 To maintain the beauty and integrity of your natural marble dining table, we recommend the following care and maintenance guidelines:

  • 4.1.1 Cleaning: Regularly clean the surface of the marble table with a soft cloth dampened with water or a pH-neutral cleaner. Avoid using abrasive cleaners or acidic substances that may damage the surface.
  • 4.1.2 Protection: Use coasters, placemats, or tablecloths to protect the marble surface from scratches, spills, and heat damage. Wipe up spills promptly to prevent staining.
  • 4.1.3 Avoid Impact: Avoid placing heavy or sharp objects directly on the marble surface, as they may cause scratches, chips, or cracks.

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Minarch - Warranty Policy for Chairs

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1. Wear and Tear Coverage:

1.1 We stand behind the quality of our dining chairs. Thereby, we don’t cover wear and tear, including scratches, marks, stains, and dents on wood or metal legs. Please inspect your chairs upon receipt and notify us promptly of any issues.

2. Manufacturer Defect Coverage:

2.1We guarantee against manufacturer defects for 7 days after delivery. This includes loose parts (e.g., screws, swivel mechanisms), shaky legs, and open stitching. Contact us immediately if you discover any defects.

Note: Coverage excludes damages from improper assembly, misuse, or accidents.

3. Care and Maintenance:

3.1 To maintain your dining chairs’ longevity:

  • 3.1.1 Avoid Tilting: Refrain from tilting the chair forward or backward.
  • 3.1.2 No Standing or Jumping: Do not stand or jump on the chair.
  • 3.1.3 Regular Cleaning: Wipe down with a soft, damp cloth. Avoid harsh cleaners.
  • 3.1.4 Sunlight Protection: Position away from direct sunlight to prevent fading.
  • 3.1.5 Floor Protection: Use felt pads to minimize scratches on floors.
  • 3.1.6 Rotate Usage: Distribute wear evenly by rotating chair usage.
  • 3.1.7 Avoid Sharp Objects: Refrain from placing sharp objects directly on the furniture surface to prevent scratches or punctures.
  • 3.1.8 Handle with Care: Lift furniture rather than dragging it across floors to prevent scratches and damage to both the furniture and flooring.

4. Chromatic Aberration:

4.1As we offer make-to-order furniture, variations in color and texture may occur due to differences in materials and manufacturing processes. While we strive for consistency, chromatic aberration may occur, resulting in slight color deviations from samples or images provided. This natural occurrence is not considered a defect and is not covered under our warranty.

5. What is Considered Improper Use?

5.1Improper use of dining chairs can lead to damages not covered by our warranty. Improper use includes, but is not limited to:

  • 5.1.1 Overloading: Placing excessive weight on the chair beyond its recommended capacity.
  • 5.1.2 Misuse: Using the chair for purposes other than seating, such as a step stool or ladder.
  • 5.1.3 Neglect: Failure to follow care instructions provided, resulting in avoidable damage.
  • 5.1.4 Alterations: Modifying the chair or its components in a way that compromises its structural integrity.
  • 5.1.5 Outdoor Use: Exposing the chair to outdoor conditions, such as rain or extreme temperatures, without proper protection.